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Terms & Conditions

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Terms & Conditions

These Terms and Conditions by Radicalis Music GmbH as seller and you as customer apply to all orders placed in the RADICALIS online shop ( as well as for all sales Radicalis Music GmbH has declared these terms and conditions applicable.

These terms and conditions apply to all services provided and obtain validity when a contract is concluded. Delivery, services and offers by Radicalis Music GmbH take place exclusively based on these terms, even if the terms have not been explicitly agreed again. By placing an order with Radicalis Music GmbH, you confirm to have read the terms and conditions at hand and agree to their contents.

Conclusion of a contract
All information about the goods and prices while placing the order are subject to alteration and non-binding. A contract is concluded when Radicalis Music GmbH receives your order. You will receive an e-mail by RADICALIS to confirm the receipt of your order, which is binding for you from that moment onwards. You will be informed as soon as possible via e-mail about any delays in delivery. By placing your order, you confirm that you are aware of the size and content of your order. Any questions relating to your order should be addressed to us in advance.

The delivery is always carried out via post or courier service. In Switzerland, goods will be delivered within 1 to 5 work days, if not stated otherwise on individual products. All information is subject to change. Delivery time for international deliveries depend on the recipient’s location. All fees and custom costs are already covered for deliveries to the EU. However, for deliveries to other countries additional tax and customs might arise at the border and have to be carried by the customer. If the sender does not provide the correct address or an address at which the post office cannot find the person, the return costs invoiced by the post office must be borne by the customer.  We will inform you immediately via e-mail if an article is not available.

All prices exclude any shipping costs. The effective shipping costs will be shown in the shopping basket before checkout. Radicalis Music GmbH may change the prices displayed online at any time and without notice or further explanation. The price is calculated depending on when the order is placed on the website.

Shipping costs
Shipping costs are based on current prices of the post on:
as well as on all additional costs arising with the packaging.

Terms of payment
You may choose between the following payment methods:
PayPal, credit card (via Stripe).

Guarantee and warranty
Damaged goods must be reported in written form within 10 days after the delivery or appearance of the damage and addressed to the company’s address, otherwise your guarantee claim becomes invalid. It expires with improper usage or natural wear.

Radicalis Music GmbH does not assume liability for faulty maintenance and/or usage of delivered goods on behalf of the customer.

Data protection
Radicalis Music GmbH is committed to process your customer data with diligence and meet the requirements of the relevant data protection legislation. We do not pass on data to third parties. However, we cannot assume liability for the security of data transmitted online.

Liability in general
It is hereby clearly stated that the customer cannot exercise any liability claims for indirect or consequential damages towards Radicalis Music GmbH, unless intentional damage or damage resulting from gross negligence caused by Radicalis Music GmbH are present.

Amendments to the Terms and Conditions
Radicalis Music GmbH reserves the right to alter the present Terms and Conditions at any time and without notice.

Applicable right/Place of jurisdiction
The relations between you and Radicalis Music GmbH are always subject to Swiss legislation.